TQM & Lean Management

The concept of Lean Manufacturing is based on reducing/eliminating wastages in the company thereby improving Productivity and Quality. In Japanese language, Wastage means MUDA. The 1st step is to Train everyone in the company about MUDA, increase their awareness and then identify MUDA in the processes. The next step is to implement KAIZEN and work towards reduction/elimination of MUDA. This would lead to creating a Lean organisation.

Total Quality Management means that everyone in the organisation from top to bottom and in all the departments would work towards creating a Quality Culture. Everyone would contribute towards improvement in SQDC – Safety- Quality-Delivery-Cost. It is through this involvement of people at all levels and in all  the functions  that the organisations would achieve higher levels of customer satisfaction.

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