Jobs

Job Description

1. Sales/Marketing:

   a) Generates profitable new business through prospecting and enquiry handling within the local market in order to exceed set targets.
   b) Drive and maximize service revenue through up-selling of variable services to new and existing customers.
   c) Conduct tours, with a goal of converting prospects into customers by effectively listening and selling the entire product range.
   d) Prospecting to generate leads through local companies, partnerships and brokers.
   e) Effectively manages leads and continuously updates CRM throughout the sales process to close of deal.
   f) Keeps abreast of the local market by attending networking events and building strong channel relationships with commercial brokers.
   g) Regularly participate in the business review process and drive agreed actions to enhance centre performance.

2. Customer Service:

   a) With a focus on meeting Customer satisfaction and retention metrics, maintain and develop existing customer relationships.
   b) Ensures the centre team is delivering exceptional customer service and customers needs are handled effectively and efficiently.
   c) Provide direction to centre team to ensure there is a clear focus on delivering a 90+% customer satisfaction rating.

Desired Candidate Profile:

Must have relevant experience of 13-17 years.